Question 1

What is VoIP and how does it benefit Westport businesses?

Accepted Answer

VoIP (Voice over Internet Protocol) allows businesses in Westport, CT to make and receive calls over the internet instead of traditional landlines. Benefits include lower monthly costs, scalability, mobility for remote workers, and advanced features like auto attendants, call forwarding, and voicemail-to-email.

Question 2

How much does VoIP service cost in Westport, CT?

Accepted Answer

Business VoIP in Westport typically costs $15 to $50 per user per month, depending on features. Desk phones cost $75–$250 each, while installation ranges from a few hundred dollars for small offices to more for larger systems.

Question 3

Can I keep my existing phone numbers with VoIP?

Accepted Answer

Yes. Extel Communications can port your existing business phone numbers to a new VoIP system, ensuring a smooth transition without service disruption.

Question 4

Do VoIP phone systems work during internet outages?

Accepted Answer

VoIP depends on internet connectivity, but failover features such as call forwarding to mobile phones or backup internet connections keep your Westport business reachable during outages.

Question 5

Does Extel provide local support in Westport, CT?

Accepted Answer

Yes. Extel Communications has served Fairfield County for more than 38 years. Our certified technicians provide on-site service in Westport and surrounding Connecticut towns.

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